Generally Outlook PST holds all the emails and several other email data. Now undoubtedly it is a very reliable and efficient application but often unfortunately laptop having PST file stored in it crashes because of several reasons. One such reason is the  installation of Latest Windows August Update. If in a case the laptop crashes because of the installation of Windows August Update while the Microsoft Outlook being open in it, then this leads to the corruption of the open .pst file. After the corruption while attempting to expand the folders an error message popped up stating :

The set folders cannot be opened. Errors have been detected in the file C:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Outlook\[email protected]. Quit Outlook and all mail enables applications, ans then use the Inbox Repair tool (Scanpst.exe) to diagnose and recover errors in the file. For more information regarding the Inbox repiar tool, see Help.”

Source –

Because of the occurrence of the PST file corruption it becomes very hectic for the individual to repair the corrupted PST file but ofcourse it will be very important for one as it saves plenty of emails, contacts and several other email attributes. So, instead of getting panic in this situation it is suggested to attempt to run the Scanpst.exe file as per instructed in the message. Regarding that implement the below discussed steps:

  • Locate PST File – When the Microsoft Outlook is still open, click on Tools present in the top navigation menu and then select ‘Account Settings’ from the drop down. After that in the newly opened Account Settings configuration window, click on the ‘Data Files’ tab. It will display a list of all the data files related to each account configured in the Microsoft Outlook as displayed in the below image.


Note : The user can also double click on an account line, it will open a details window but in a case if the account whose information is trying to be obtain is corrupted, user need to expand the file location column to view it’s location versus double clicking on it.

  • Close Outlook and Other Applications – Then close Outlook and the other applications such as Trillian, Skype and Google’s Calendar Sync so that there is no one to attempt to access the PST file.

  • Open Inbox Repair Tool – Now initialize the Inbox Repair tool via clicking Start and Choosing Run from the configuration menu. After that into the run window type “C:\i386\SCANPST.EXE” and then tap Enter. This will definitely launch the Inbox Repair Tool as shown in the image below


  • Start PST File Scanning – In the next step click the Browse button and then browse the previous location discussed in the step 1 and then choose the PST file related to the corrupted account.


  • Begin PST File Repairing – Once the PST file gets completes, the Inbox Repair Tool display a window like the image given belowinbox-repair-tool-scan-complete.thumbnail

      After the completion of the scanning procedure repair the file via clicking the Repair button. This might takes some time depending on the size of the PST file. Often while repairing a message may generate saying “Not Responding”. At that time it is suggested to be patient and let the repairing process finish. Once completed, a message will display as shown below in the image



  • Check PST File Status – After that user need to check that if the PST file has been recovered via opening Outlook, also if the Gmail IMAP folders will expand. In my case unfortunately the issue the still persisting . If the same case is with you then it is suggested to continue to the step 7.


  • Create New Outlook IMAP Account – Actually one of the most efficient feature of Gmail’s IMAP is that the file may get corrupted on the local PC but as the all the data is stored on the Gmail’s servers so they can be retrieved back via creating a new Outlook IMAP account and syncing things backups. Though it might takes long time in downloading all the email messages but one can at least prevent data loss with it.

Though the Inbox Repair Tool is capable of repairing corrupted PST file damage due to the installation of latest August Update but sometimes the recovery is not so simple as it seems to be. Often while implementing the above discussed instructions one can get stuck on step 7 as it is not easy to clearly remember the steps to create a new Gmail IMAP account in Outlook . Well in that case do not worry as the complete and effective solution has been provided here –